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Privacy policy


AGS SURETY.COMSM is committed to protecting your privacy. This policy discloses our information use policies and practices in detail. Please read it to learn more about the ways we protect the information we collect, and to find out how you can limit the information about you that we use. Be aware that limiting information sharing may result in you not learning about all the opportunities that may be important to you.

If you are comfortable with AGS SURETY.COMSM handling of information we collect, you do not need to take any action at this time. Please read this policy and keep it for your records.

If AGS SURETY.COMSM changes its information practices, we will provide you notice of any material changes. This Privacy Policy supersedes all previous notices or statements with respect to subject matters described in this policy.

The policy applies to you
The descriptions in this Policy apply to our relationships with individual consumers who inquire about and/or obtain products or services from AGS SURETY.COMSM for personal, family and household purposes.

Strict security measures
AGS SURETY.COMSM takes the security of information very seriously and has established security standards and procedures to prevent unauthorized access to customer information. These standards exist for both our physical facilities and our online services. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard consumer information.

Limited employee access
To protect you, AGS SURETY.COMSM has policies and procedures to limit employee access to information to only those employees with a business reason for accessing such information. AGS SURETY.COMSM educates its employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee responsibilities regarding customer information.

Why AGS SURETY collects information

AGS SURETY.COMSM collects information about you to:

  • Accurately identify you;
  • Protect and administer your records, policies, and funds;
  • Help us design or improve our products and services;
  • Save you time when you apply for new products and services;
  • Offer you quality products and services; and
  • Comply with certain laws and regulations.

We collect information from:

  • You (from applications and other forms and information that you provide to us), such as your name, address, social security number, and income;
  • Your transactions with AGS SURETY.COMSM, such as your account balance, payment history and claims history; and
  • Outside sources, such as your driving record. AGS SURETY.COMSM has established procedures so that the financial information we collect is accurate, current and complete. AGS SURETY.COMSM, is committed to working with you to promptly correct any inaccurate information.

Depending on the type of relationship you have with AGS SURETY.COMSM, we may share information with third parties external to AGS SURETY.COMSM. We reserves the right to share all information we collect as this policy describes.

We also disclose information to complete transactions initiated by you when you request or authorize the disclosure, or if the disclosure is required by law. At times it is necessary to disclose information to enforce or apply the terms and conditions of any agreement we have with you and to protect the rights, property, or safety of AGS SURETY.COMSM, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Sharing within the AGS SURETY.COMSM family

We share information about you and your application with other companies involved in the tansaction, including the Surety Company(s) and Reinsurance Companies, to service you and your policy as completely as possible. AGS SURETY.COMSM, Arellano Group Services and its affiliates offer many services to its policyholders including claims management and adjustment. Under the law, we are permitted to share identification information within affilicated companies, as well as information related to the transactions and experiences we have with our customers. By sharing this information, AGS SURETY.COMSM is able to streamline claims processes to ensure you receive the service you need should a loss occur.

We may also disclose information to nonaffiliated third parties as permitted by law. For example, we provide information to outside companies to perform services on our behalf, such as data analyses, bill payment, mail house services, printing and account statements, collection services and to government entities to respond to subpoenas and audits, to credit reporting agencies, and to reinsures and financial auditors. Whatever the reason for sharing information, we require strict confidentiality by the receiving parties and limit the use of the information to the purpose for which it was disclosed.

Former customers: if you end your relationship with AGS SURETY.COMSM, we will adhere to the information policies and practices described in this policy.

For more information, or to opt out

If you would like more information about your options, or wish to opt out of information sharing, please call  Toll Free: 800.223.0370.

Your relationship with AGS SURETY.COMSM is a way for you to receive necessary insurance or bonding at a reasonable cost. We offer innovative products and personal attention. At the same time, we work hard to protect the confidentiality and security of information. Thank you for allowing us to provide you with the policies and services you need.


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